Last Updated: 9/6/2026
At Funded Traders Passing, we are committed to providing professional challenge passing, verification passing, funded account management, and related services with transparency and integrity.
This Refund Policy outlines the circumstances under which refunds may be granted and the conditions that apply to all services provided by Funded Traders Passing.
By purchasing any of our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Our Refund Commitment
We stand behind our trading process and risk management approach.
If we directly breach your account while actively managing it under our agreed service terms, you may be eligible for a 100% refund of the service fee paid to Funded Traders Passing.
This refund applies only to our service fee and does not include any fees paid directly to the prop firm or any third-party provider.
Refund Eligibility
A client may qualify for a refund if all of the following conditions are met:
1. Account Breach Caused by Our Actions
The account must have failed solely due to actions taken by Funded Traders Passing while actively managing the account.
2. No Client Interference
The client must not have placed trades, modified positions, changed account settings, altered passwords, or otherwise interfered with account management during the service period.
3. Accurate Account Information
The client must have provided accurate account credentials and all relevant account information required for service delivery.
4. Compliance With Service Agreement
The client must have complied with all service instructions and communication requirements.
Situations Not Eligible for Refund
Refunds will not be issued under the following circumstances:
Change of Mind
Refunds are not available simply because a client changes their mind after purchasing a service.
Client Interference
No refund will be issued if the client:
- Places trades during the service period
- Closes or modifies trades
- Changes account credentials
- Changes account settings
- Interferes with account management in any way
Violation of Prop Firm Rules by the Client
Refunds are not available if the client causes or contributes to account violations before, during, or after our service period.
Incorrect Information Provided
Refund requests may be denied if inaccurate account information or credentials were provided.
Delays Due to Market Conditions
Trading outcomes and completion times depend on market conditions.
Delays in challenge completion do not qualify for refunds.
Successful Completion of Services
Once a challenge, verification phase, or funded account management service has been successfully completed, the service is considered fulfilled and non-refundable.
Challenge Fees and Third-Party Costs
Funded Traders Passing is not responsible for:
- Prop firm challenge fees
- Verification fees
- Subscription costs
- Platform fees
- Broker fees
- Any third-party charges
Any refunds related to challenge purchases must be requested directly from the relevant prop firm according to their policies.
Split Payment Arrangements
For clients using split-payment arrangements:
- Initial payments are non-refundable once service delivery has commenced.
- Remaining balances become due according to the agreed payment terms after successful completion.
Failure to complete outstanding payments may result in suspension of services or withholding of deliverables where permitted by law.
Refund Request Process
To request a refund, clients must contact our support team and provide:
- Full Name
- Order Information
- Account Details
- Reason for Refund Request
- Supporting Documentation (if applicable)
All refund requests are reviewed individually.
Refund Review Period
Refund requests are generally reviewed within 5–10 business days.
Additional information may be requested during the review process.
Approved Refund Processing
If a refund is approved:
- Refunds will be issued using the original payment method whenever possible.
- Processing times may vary depending on payment providers and financial institutions.
- Clients will be notified once the refund has been processed.
Service Performance Disclaimer
Trading involves risk, and no challenge passing service can guarantee success under all market conditions.
While we maintain an approximately 85% success rate and follow strict risk management procedures, all trading activities involve uncertainty.
Clients acknowledge that past performance does not guarantee future results.
Right to Refuse Refund Requests
Funded Traders Passing reserves the right to deny refund requests that:
- Do not meet the eligibility requirements outlined in this policy.
- Involve fraudulent activity.
- Involve abuse of our services.
- Violate our Terms and Conditions.
Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time.
Updated versions will be posted on this page with a revised effective date.
Continued use of our services following any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions regarding this Refund Policy, please contact our support team.